Payment & Shipping
Payment and Sales Tax
Pactech accepts the following methods for all online orders:
- Visa, MasterCard, American Express, & Discover credit cards
- Debit and check cards
Your card will be immediately charged at the time of the order placement.
Net terms can be set up with corporate accounts with good trade reference and bank data standings. Please go to our Net Term Setup Page for corporate account application forms and terms of agreement including late fees and interest charges.
Orders shipped within California state require local sales tax be added to the order unless it is for reselling purposes. For CA Resale certificate, please complete, sign, and date the Blanket Certificate of Resale and return to us prior to time of purchase.
Shipping and Delivery
Our online store currently accepts orders shipped to street addresses throughout the US. We do not accept shipping to P.O. boxes and military APO/FPO addresses in the US. Please contact us directly for orders to addresses outside of the US.
Pactech makes every effort to ship your order as soon as possible. All orders are subject to approval by our sales department. Orders placed on business days (Monday-Friday) before 2 pm Pacific Time (PT) are generally shipped within 1-2 business days. Weekend orders placed after 2 pm PT on Fridays will be processed on the next business day in the following week (Typically on Monday, unless it is a holiday).
We will provide you with the tracking number in an order status email during our office hours. It may not be updated on the carrier website until that evening. Orders may be delivered in separate shipments. A signature is required for most shipments except UPS Ground upon receipt.
If there is an issue with your order, we will notify you by email or phone within one business day to advise you about your situation.
All of our estore items can be ordered and picked up at our San Jose headquarters. Please wait for our email to confirm your ordered items are ready for pickup before coming to our location.
The pickup hours are 10 am - 12 pm and 1pm - 4 pm Monday through Friday. The person picking up the order will need a Government-issued photo ID and a copy of the order confirmation received in email at time of pickup.
Orders not picked up within 5 business days from the date of pickup notification will be cancelled. Full refunds will be issued to buyers.
It is the customers’ responsibility to receive and check upon receipt of merchandise if the items received are correct, missing, or damaged in transit. Please review our Warranty, Liability, and Return Policy page for details on how to file a claim.