Return Policy

Warranty & Liability

  • Products shipped by Pactech come with a limited one-year warranty. Pactech warrants these products to be free from defects in material and workmanship under normal use and service for a period of one year from the date of shipment. The only exception is fiber jumpers which include a limited three-year warranty from the date of shipment. Any Pactech product that fails will be repaired or replaced with an equivalent or better component or a credit will be issued at our option.
  • Pactech makes no warranty as to the merchantability, fitness or application of the products.
  • Any liability for consequential and incidental damages is expressly disclaimed. Pactech’s liability in all events is limited to, and shall not exceed, the purchase price paid.

Returns, Refunds, & Exchanges

  • Claims for missing items or items damaged in transit must be received within 3 business days of receipt of the merchandise. Recipient must report to freight carrier immediately when damaged boxes are received.
  • If recipient is dissatisfied with the purchase or finds the item received dead-on-arrival (DOA), refund or exchange request has to be made within 5 business days of receipt of the merchandise.
  • Before returning the merchandise, recipient must fill out the RMA Request Form and receive a RMA number from Pactech.
  • Items returned for credit must be in the original package with all accessories, all supporting documentation and in resalable condition. Improper packaging may void the warranty. A copy of the original invoice along with the RMA number must be included.
  • Pactech will inspect and test all returned items received. They will be processed contingent upon the test result.
  • A minimum restocking fee of 25% will be charged on All Goods Returned for Credit. All credit, exchange, and fees will be assessed at the discretion of Pactech once the items are received and inspected. A credit memo will be issued and sent to the purchaser for future purchases.
  • A $25.00 fee will be charged for all returned checks.
  • At Pactech’s discretion, defective items may be repaired, exchanged for the same part number or equivalent model, or refunded.
  • All shipping charges are non-refundable. Items being returned for refund must be returned by prepaid freight.
  • Regarding returns, refunds, and exchanges, please contact us at rma@pactech-inc.com or (408) 526-9363

Exceptions

  • All OEM and special orders are non-cancelable and non-returnable.